Service providers around the world such as Airbnb, Uber, and Amazon have redefined customer service so rapidly that we have come to expect a high level of customer service from all of our consumer interactions.
These online or digital experiences offer a seamless and straightforward way of booking the next stay, next ride or finding the next exciting movie or gizmo.
We seek to bring the efficacy of these digital interactions to local businesses, which primarily rely on non-digital interactions with their clientele
Can human interaction based experiences be as compelling as online or digital experiences? Can local businesses use the same technologies, concepts, and solutions to create outstanding customer service?